If you have any questions or want to learn more about us, check out the FAQ below or write to us directly at support@wakaze.jp.
General
What is Wakaze?
Please go to this page.
What is Sake?
Please go to this page.
Where do we make sake?
We make sake in the city of Fresnes, near Paris, France.
Where do we deliver from?
Our products are shipped directly from the brewery or from our partner's storage warehouse.
How do I discover new products?
Sign up for our newsletter. We're also on Facebook, Instagram, and Twitter, so be sure to follow us! Links in footer.
Is it possible to buy sake kasu or koji?
At the moment, they are only available to professional clients. For professional clients, please contact us via info-paris@wakaze.jp
What are your operational hours?
We are closed on weekends, holidays, and from December 30th to January 3rd.
Can we visit the brewery?
Due to the small size of our team, we are not hosting visits at the moment. We hope to do so in the future.
Is it possible to shop at the brewery?
Due to the small size of the team, we are not currently offering this. Please order through our website.
Is there a price for restaurants and retail stores?
For all professional in France, in Europe and in UK, we have a professional distributor such as JFC UK , JFC Italy, Vinic and TAKO FOODS, and also you can check where they are from our "WHERE TO BUY" for retailers. If you have any questions, please send the email with this request to pro-fr@wakaze.jp directly.
Products
What is the best way to drink sake?
We recommend that you drink it in a wine glass. Depending on the product and season, you can drink sake warm, or on the rocks. We brew several types of sake to suit a variety of cuisines and occasions. Please take a look at our cocktail recipes.
How do I preserve sake?
Please store it avoiding the direct sunlight and below 10 degrees Celsius. We recommend storing it in the refrigerator.
Is there an expiration date?
Basically, there is no expiration date, but we recommend drinking it within 2 months from the date of delivery in order to keep it fresh. Once opened, please drink within 4 days.
What are the main ingredients of sake?
Our sake is mainly made from rice, koji, yeast and water. In addition, depending on the product, we add herbs and/or fruits to our sake. For more information, please see each product page.
Do you have any organic products?
Currently we do not have any products that are certified organic, but we'd like to develop these products in the future. Please sign up to our newsletter to be notified.
Does sake have gluten in it?
Nope. All of our products are gluten-free.
How much do you polish the rice?
Polished 9 to 10% at a polishing rate of 90% to 91%.
Are all ingredients from France?
Yes, WAKAZE is committed to using local ingredients.
Do you have age limit on your product?
Yes, please follow the laws of your country.
What is the exchange and return policy?
If there is a problem with the product itself, or if there is a discrepancy between the taste or aroma of the product on the site and the actual product, we will send a replacement or process a refund to your account. Please send an e-mail with detail to info-paris@wakaze.jp. Any other issues will be responded within 14 days of receipt of the product, please send an e-mail with detail to info-paris@wakaze.jp.
Shipping
Which countries do you deliver to?
We deliver to: France, Italy, Germany, Spain, Portugal, Belgium, the Netherlands, Denmark, Luxembourg, Ireland, Finland, Austria, Czech Republic, Poland, Bulgaria, Hungary, Romania, Slovakia, Slovenia, Estonia, Latvia, Lithuania Greece, Croatia.
*However, please note that we do not ship to remote islands.
Is it possible to ship to the UK?
Due to Brexit, personal delivery to the UK has been suspended. We are currently expanding the range of products available at stores in the UK, so please check the WHERE TO BUY page. The three products available in the UK are THE CLASSIC, NIGORI SAKE, and YUZU SAKE. However, the products handled by each store are different so we apologize for the inconvenience. We would advise to check the products yourself before purchasing.
Is it possible to ship to Switzerland?
Unfortunately, it is not possible for us to ship to Switzerland because of the complexity of customs and the high shipping costs... If you have the opportunity to come to France, don't hesitate to order online... !🙏You can also find some of our references at NICOLAS wine shops, if ever you live near the border.
How long do shipping and delivery take ?
It will be processed the following business day of your order (week-end and holidays excluded) and usually delivered within 48 business hours in France and within 72 business hours in Europe.
Can I specify the delivery date?
We cannot specify the date and time of delivery to the delivery company, but we can try to arrange for the date of delivery, so please let us know by emailing info-paris@wakaze.jp
Can I choose the shipping carrier?
Currently, only UPS home delivery or Access Point delivery are available.
What is the shipping fee?
▷ France: 8 € for home delivery / 5 € for Access Point delivery
▷ Germany, Italy and the Netherlands: 11 € for home delivery / 10 € for Access Point delivery
▷ Other close European countries: 11 € for home delivery / 10€ for Access Point delivery
▷ Denmark and Finland: 11 € for home delivery / 10 € for Access Point delivery
▷ Eastern Europe: 20 € for home delivery (12€ for 3 or more bottles)
Do you offer Same-Day Shipping?
Unfortunately, we do not offer this service. The shortest shipping time is the next day of your order, and then please allow 1-5 days for delivery, depending on the country.
Can I buy a product as a gift?
No, giftwrap is not available.
Is it possible to remove the invoice for the gift?
Yes, usually we do not put the invoice in the package.
Is there any impact on the delivery due to COVID?
There is no impact at this time. If this will affect you in the future, we will notify you.
Sustainability
What are your sustainability measures?
By producing sake locally in France, we reduce the environmental burden of transportation. We primarily use local ingredients from France. In the future, we are working on a project to reuse sake byproducts and other materials produced in the sake making process.